Online reservation rules:

I. Online Booking Process

Steps of booking through the online booking system:
1. The Client may choose from the Packages and standard accommodation offered as stated in the booking table.
2. On familiarisation with the Package and its price, the Client selects the time of stay for the selected room as well as additional terms or a Package.
3. On selection of an offer, the Client proceeds to a form, which needs to be completed by specifying the Client’s personal data and optional comments on the booking.
4. On completion of the form the Client makes an advance payment by one of the following methods:
* Credit card (Visa, Mastercard, Eurocard);
* Electronic bank transfer (UAB Paysera LT).
4a. Having selected one of the first two options the Client is directed to a page where payment can be made by means of UAB Paysera LT payment system. Authorisation starts upon connection to UAB Paysera LT through an encrypted 128 bit protocol. After UAB Paysera LT accepts the payment, the Client receives a confirmation of payment and booking by an automatic email message. The email message will specify the Client’s data, name of the hotel, total price of the accommodation, advance payment made and the remaining amount payable. The Client will pay the remaining amount upon arrival to the hotel. The email message confirming the booking has to be presented at the hotel as a proof of the advance payment and of the remaining amount payable.
4b. Having selected the third option (payment by bank transfer or later payment), the Client will receive a confirmation of initial booking, which will be finally confirmed upon making the advance payment by an ordinary bank transfer or online. The booking has the status of an initial booking 48 hours after its making and may be cancelled if no advance payment is received. On receipt of the advance payment, an email message confirming the booking is sent to the Client. The Client has to present the confirmation email to the hotel manager for final settlement.
4c. Client, who uses an account in the BookingRobot system has the ability to link his credit card (s) to the account. In this case, each time you purchase a hotel service, a monetary amount will be debited from the customer's credit account automatically, once, at the time of purchase. No additional payments are required. A card link can be canceled at any time in account settings, by pressing "Delete" button. The data security of the client’s credit cards is provided by UAB Paysera LT, accredited by the Lithuanian Bank.
5. The Client understands that, in case of a failure/programming error in the online booking system, the published price for the services is unreasonably low/high considering the content of the services; the hotel is entitled to notify the error to the Client within 10 days from the booking confirmation and request payment of the full price. Should the Client refuse to pay the full price, the hotel may cancel the contract/refuse to provide the services. In such a case, the hotel will not indemnify the Client for any losses.

Ia. Booking at Request
In cases where there are no rooms available online, the Client may be offered a room at the Client’s request. Upon completing the form, the Client receives an email confirmation of the time of stay (or information that no rooms are available) with the instructions for the making of the advance payment. The Client may make an advance payment by credit card or by an electronic or ordinary bank transfer. The booking will be confirmed upon receipt of the advance payment. Upon making the advance payment the Client will receive an email confirmation of the booking, which the Client has to present upon arrival to the hotel for final settlement.

II. Payment and Cancellation of Booking

1. The Client makes the advance payment by one of the three methods used by the system and pays the remaining amount upon arrival to the hotel.
2. There are no booking transaction costs for the Client.
3. Cancellation of the booking no later than 3 days prior to the arrival time is free of charge. The hotel will refund the full amount paid within 21 day.
4. Should the Client cancel the booking less than 3 days prior to the arrival time, the advance payment will not be refunded. In case of such cancellation, the Client will lose the advance payment.
5. Should the Client change the booking details after making an online booking at a discount price of the Package offered by the hotel, the hotel is entitled to recalculate the full price of the order at the current prices.

III. Final Provisions

1. The Client is obliged to provide correct details in the booking form. The hotel is not liable for the wrongly chosen check-in or check-out dates or any other details wrongly specified by the Client.
2. Responsibility for the correct servicing of the payment for the online booking lies with UAB Paysera LT electronic payment system.
3 . The hotel and the company servicing online payments are not liable for unavailability of the system and other faults occurring for reasons beyond their control.

IV. Personal Data

By booking a Package at the hotel, the Client agrees to the recording of his/her personal data in a service database. The data will be used for the finalisation of the booking procedure and for marketing purposes under the agreement on personal data protection dated 28/09/1997.

V. Confirmation of Acceptance of Terms and Conditions

By ticking ‘Accept Terms and Conditions’, the Client confirms that he/she understands and accepts the terms of conditions of the booking. The booking is not valid without such confirmation.

Gift coupons reservation rules:

1. The Present coupon(s) confirms the right of the holder of the Present coupon(s) to use servises specified in the amount of coupon(s).
2. The holders of the Present coupon(s) can enjoy the services provided belonging only to Harmony Park.
3. If the desired purchase amount exceeds the value of the Present coupon(s), actual difference can be paid in cash.
4. The Present coupon shall not be exchanged to cash.
5. The Present coupon(s) is valid during 3 months period from its purchase date.
6. If the Present coupon was not used until the end of its validity period, it will be regarded as null and void.
7. If the holder of the Present coupon acquires services for the amount lower that the amount specified in the Present coupon(s), remaining amount is not returned to the holder of the Present coupon.
8. The holder of the Present coupon having paid by the Present coupon(s), shall not be given the VAT invoice.
9.The Present coupon you must use at one time.
10. If the Gift Voucher holder purchases services for a lower amount than specified in the Gift Voucher(s), the remaining amount will not be returned to the Gift Voucher holder.
11. The gift coupon can be extended 1 time for 3 months, from the end of its validity, an extension fee of €10.00 is applied
12. If the customer did not apply for an extension of the validity period of the gift voucher, the voucher is considered used.

APPROVED
by order of the director of UAB Harmony Horeca
on 23 April 2025
INTERNAL RULES OF
THE HARMONY BIRŠTONAS HOTEL AND RESTAURANT
These rules establish the conditions of accommodation, guests' rights and obligations at the Harmony Birštonas hotel and restaurant. Harmony Birštonas is a leisure complex comprising a hotel, spa and water entertainment area, restaurant and event space (hereinafter referred to as the Complex). Every person who registers for the services of the Complex is considered to have read these rules and agreed to comply with them, and must also familiarize accompanying persons with them and ensure that they comply with them.
1. GENERAL PROVISIONS
1.1. The Complex administration has the right to remove from the Complex persons whose behavior is unsafe or inappropriate, may pose a threat to other guests or the security of the Complex's property, does not comply with the concept of the resort complex, is contrary to good morals and other socially accepted norms of behavior, and public order. In such a case, the money paid by the guest is non-refundable and the guest must pay for all goods and/or services purchased up to that point.
1.2. To ensure security, the common areas and spaces of the Complex are monitored by video cameras and armed security guards are on duty 24 hours a day.
1.3. Quiet hours at the Complex are from 10:00 p.m. to 7:00 a.m.
1.4. Smoking is prohibited in all areas of the Complex. Failure to comply with this requirement will result in a €100 fine for the guest. Smoking is only recommended in specially equipped and designated areas.
1.5. To ensure security, Complex employees have the right to enter the rooms of Complex guests without prior notice.
1.6. The Complex administration always welcomes guests' requests and suggestions in order to improve the quality of services provided.
1.7. Suggestions and complaints from guests of the Complex are considered at meetings of the administration and management within the established time limits.
1.8. The Complex staff may carry out minor repairs to the premises and inventory without disturbing the guests' rest.
1.9. The Complex administration shall return any items left behind to their owners as soon as possible. Items left behind by guests and found in rooms are stored for no longer than 3 months. Items belonging to guests stored at the hotel may be sent by post or otherwise delivered if the guest agrees to pay the shipping or other delivery costs.
1.10. If a guest stays longer than the period for which they have paid, they must settle the bill according to the rates in force at the time before leaving.
1.11. No refunds will be given to persons who have paid for the services provided by the Complex but have decided not to use them. If a guest leaves the Complex early, i.e., before the end of their stay, no refunds will be given for the unused portion of their stay.
1.12. The Complex staff is not responsible for children left without adult supervision. 1.13. Guests are directly responsible for the safety of their valuables and other items they bring with them. The complex is not responsible for guests' personal belongings left in the common areas or on the territory of the complex and/or for any damage caused to them, or for the fact that guests have lost and/or damaged them while using the services provided by the complex in an appropriate manner.
1.14. Guests of the Complex must compensate for damage caused to the property/health of the Complex and/or other persons, which arose due to their own fault or the fault of persons invited by them to the Complex, in accordance with the procedure established by the laws of the Republic of Lithuania. If the room cannot be used to accommodate guests due to the damage caused, the full price of the room shall be paid for the period of repair. Parents or guardians are responsible for damage caused by minors.
1.15. The Administration has the right to refuse entry to the Complex and/or remove persons whose behavior is unsafe or inappropriate, may pose a threat to other Visitors or the safety of the Operator's property, does not comply with the concept of the Complex, contradicts good morals and other socially accepted norms of behavior and public order. The Operator has the right to remove from the Complex and/or the Water Zone Visitors who ignore the warning signs posted on the territory of the Complex, the requirements indicated on the signs, do not follow the instructions of the staff, or otherwise violate the rules of the Recreation Complex. In such cases, visitors will not be refunded or otherwise compensated for the cost of their tickets.
2. PROHIBITED IN THE COMPLEX
2.1. Bringing and keeping any domestic animals (pets) in the rooms on the THIRD floor of the Complex hotel. Guests with domestic animals (pets) may only be accepted and accommodated in the villas of the Complex. Throughout the Complex, guests' pets may only be walked on a leash; it is strictly forbidden to let pets run freely in the recreation complex. It is strictly forbidden to allow pets to defecate on decorative plants and flowers growing in the territory. Pet owners must immediately clean up after their pets. Failure to comply with the rules set out in this section will result in a fine of €60. Customers confirm that they are aware that rodent repellents are used in the maintenance of the premises and grounds, and therefore assume full responsibility for any health problems or damage caused to customers or their pets and agree that the Complex will not be held civilly liable.
2.2. It is prohibited to make noise, play loud music, etc. during quiet hours (from 10:00 p.m. to 7:00 a.m.), as well as to disturb the rest of the Complex's guests in any other way or to violate public order by any actions. If a guest fails to comply with this prohibition and thus
disturbs public order and interferes with other persons living and/or working in the Complex, he or she shall be liable in accordance with the procedure established by law.
2.3. Move furniture in the rooms of the Complex, transfer it to other rooms, etc., break or damage the inventory of the Complex.
2.4. Store flammable, dangerous, odorous, and similar chemical or other substances, any dangerous equipment, devices, materials, etc. in the rooms of the Complex.
2.5. Accommodate more people in a room of the Complex than specified to the administrator of the Complex.
2.6. Leave electrical appliances switched on.
2.7. Leave young children unattended in the rooms.
2.8. Bring life-threatening tools, weapons, or other devices into the Complex.
2.9. Remove towels, bathrobes, and other textiles from the room. It is prohibited to use blankets, towels, and bedding for outdoor activities.
2.10. Photographing and filming the Complex hotel, as well as other premises, Complex employees and guests without the consent of the Complex administration. The fine is EUR 75. The prices and conditions for photo shoots are listed on the website www.harmonybirstonas.lt and at the Complex hotel reception.
2.11. Using fireworks, flares, and other pyrotechnic products on the Complex premises. The fine is €500.
2.12. Insulting or humiliating employees.
3. GENERAL GUEST OBLIGATIONS
3.1. Strictly comply with safety, hygiene, environmental protection, fire safety requirements, and these rules.
3.2. Follow all instructions given by the Complex staff regarding safety, hygiene, environmental protection, fire safety requirements, and compliance with these rules.
3.3. Parents and guardians of minors must ensure the safety of children in the Complex.
3.4. Pay for all services provided.
3.5. Pay for any items consumed from the mini bar upon departure, after informing the Complex reception desk.
3.6. Return the card/key to the Complex administrator upon departure. If the card/key and electronic bracelet are lost or damaged, compensate the Hotel for the damage by paying the card/key fee of EUR 20.
3.7. If a fault is noticed/occurs in the room or villa, immediately notify the Complex administration.
3.8. In case of an emergency, guests must first contact the Hotel reception desk or call the short number (+37061857750).
4. ACCOMMODATION
4.1. When making a reservation with the Hotel, the guest must indicate the number of guests arriving at the complex, their contact telephone number and e-mail address, the type of room desired, the dates of arrival and departure, and any other services desired.
4.2. An initial reservation (request) for the Complex's services can be made by telephone or e-mail. The Complex will temporarily reserve the requested services based on the guest's request and will indicate the deadline by which the guest must pay a 30% advance payment in the advance payment invoice provided to the guest. The reservation for the Complex is considered complete only after the Complex has received a 30% partial payment for the reserved period. The reservation is considered complete only after the Complex has received a 30% partial payment for the reserved period. Upon receipt of the partial payment for the reserved period, guests will be sent a reservation confirmation notice by the method of their choice – by phone or email. If the guest fails to pay the advance payment for the services by the deadline specified in the advance payment invoice, the temporary reservation is canceled.
4.3. Upon receipt of the guest's reservation fee for the reserved services, the Complex confirms the reservation of the services provided by assigning a confirmation number to each reservation. A paid reservation that has been assigned a confirmation number is considered guaranteed.
4.4. The contract for the services provided is considered concluded when the Complex has received and confirmed the reservation for its services. A verbal agreement between the parties is only valid when confirmed in writing. The conclusion of the contract for the services provided by the Hotel cancels all previous agreements between the parties regarding the terms and conditions of the services provided by the Hotel and obliges the parties to perform the concluded contract.
4.5. Reservations for the complex's services may be canceled no later than 3 full calendar days before the scheduled arrival date (3:00 p.m.), in which case the guest will be refunded 100 percent of the advance payment received. If the reservation is canceled less than 3 full calendar days before the scheduled arrival date, the advance payment received for the services shall be considered direct and unproven losses of the Complex and shall not be refunded or otherwise compensated to the Guest.
4.6. Check-in at the Complex is from 3:00 p.m., check-out is until 12:00 p.m. If possible and upon prior agreement with the reception, guests may be offered a free late check-out (until 1 p.m.) or a late check-out (until 6 p.m.) for an additional fee. If the guest does not notify the Complex of their desire for a later or late check-out, the Complex has the right to charge the guest for an additional night at the hotel.
4.7. Upon registration, guests must present a valid ID at the Complex's reception desk and will be given a "Guest Registration Card," which they must fill out clearly, accurately, and correctly, indicating their first and last name, date of birth, valid identity document number, telephone number, e-mail address, name and surname of the accompanying adult, arrival and departure dates, persons arriving together, car registration number, and sign it.
4.8. During registration, the hotel administrator: In order to verify that the person arriving has provided accurate information about themselves on the Guest Registration Card, as well as to verify the identity of the holder of the payment instrument and to determine the validity and legality of the payment or other related transactions, asks the guest to provide a document confirming their identity and checks the validity of their visa in accordance with the procedure established by the laws of the Republic of Lithuania.
4.9. If the guest does not vacate the room by 2:00 p.m., or if the guest maliciously fails to pay for the services provided and does not vacate the room at the request of the administration, the Complex administration reserves the right to move the items in the hotel room or villa to other hotel premises. The Complex is not responsible for the safety of such transferred guest items. In such a case, the guest shall pay the Complex for the storage of the items at the price set by the Complex or reimburse the Complex for the costs incurred for the storage of such items.
4.10. For all services and goods that guests of the Complex have purchased or used but, for certain reasons, have left without paying, the Complex has the right to deduct the corresponding amount for the goods and/or services from the Guest's credit card or by presenting an invoice. Guests undertake to pay in full for the goods and/or services purchased, including after departure.
4.11. Guests who have accumulated a room bill of more than EUR 500 must come to the reception desk and pay for the services. The Complex has the right to refuse to provide services to the guest until the guest has paid the amount specified in this clause.
4.12. Upon arrival at the Complex, guests must pay for the reserved services immediately. Payment can be made in cash (in euros), by bank card, or by bank transfer. If the guest pays for the services by bank card, they must present the bank card to the Complex administrator. When paying for the reserved services by bank transfer, the guest must ensure that the money transferred is credited to the Complex's bank account on the day of their arrival at the Complex. If the guest arrives at the Complex and the money has not been credited to the bank account, the Complex administration employee has the right to request that the guest pay for the services in another manner specified in this clause.
4.13. If the guest leaves the Complex earlier than planned, i.e., without staying for the entire period, the money for the unused period will not be refunded.
4.14. If the guest refuses or is late in paying the reservation fee, they will be accommodated in the general order of arrival.
4.15. The prices of the Complex's services are published on the website www.harmonybirstonas.lt and at the reception desk.
4.16. The prices of the services provided by the Complex in euros (including VAT), the payment procedure and conditions are specified in cooperation agreements, individual reservation offers and reservation confirmations, published on the website www.harmonypark.lt, hotel reservation systems, and other official advertising and informational materials of the Complex. The Complex has the right to change services and their prices without prior notice. The price of the Complex's services specified in the reservation confirmation may only be changed by written agreement between the parties.
4.17. One person staying in a room pays the full price of the room. At the request of guests and if possible, additional persons may be accommodated in the rooms for an additional fee set by the Complex.
4.18. If there are more guests in the room than specified in the booking confirmation, an additional fee set by the Complex shall be paid for each additional guest.
4.19. When using the services provided by the Complex, guests are responsible for their own safety and health and must comply with the applicable safety rules. If a guest behaves in a criminal manner (in violation of the laws of the Republic of Lithuania), the Complex will always refer the matter to the relevant competent authorities.
4.20. If a guest wishes to stay in a room of a different category than that specified in the gift voucher or pre-booked, surcharges will apply according to the prices valid on that day.
4.21. Each guest is responsible for the quality of the food/drinks they bring with them. The guest is responsible for the consequences of poor food quality.
4.22. Hotel rooms are cleaned every day. Towels and bathrobes are changed every day in the hotel rooms, and bed linen is changed every 3 days. Rooms are cleaned from 8:00 a.m. to 5:00 p.m. or at a time convenient for the guest, subject to prior agreement.
4.23. The Complex reserves the right to refuse entry to unwanted guests in accordance with the internal rules of the Complex.
4.24. Guests must keep their valuables in the safe in their hotel room. The hotel is not responsible for guests' belongings left outside the safe.
5. CATERING
5.1. The Complex restaurant is open from 12:00 to 21:00 or as stated on the Complex website www.harmonybirstonas.lt. The administration reserves the right to adjust the restaurant's opening hours.
5.2. Breakfast for guests of the Complex is served in the Complex restaurant from 8:30 a.m. to 11:00 a.m. The administration reserves the right to adjust the breakfast serving time. The latest information is available on the website www.harmonybirstonas.lt.
5.3. Guests who leave before 8:30 a.m. and wish to do so will be provided with a takeaway breakfast. Guests must inform the Complex reception staff of their early departure (before 8:30 a.m.) by 7:00 p.m. the day before departure.
5.4. It is prohibited to enter the Complex's restaurant wearing bathrobes, swimsuits, sportswear, or outdoor clothing (coats, jackets, etc.).
5.5. Payment for catering services can only be added to the guest's room bill for guests staying at the Complex hotel; others (guests staying in villas or guests not staying at the Complex) pay for catering services on site at the Restaurant.
5.6. Guests are not allowed to bring their own food and drinks to the restaurant. The Complex shall in no case be liable for or compensate for any damage suffered by guests or
other third parties if guests or other persons consume food or drinks not supplied by the restaurant.
6. TRANSPORT
6.1. Hotel guests can park their cars free of charge in the outdoor car park and in the car park next to the hotel.
6.2. Vehicles must be parked in designated areas. Parking on the lawn is not permitted.
6.3. Motorized and mechanical vehicles may only be parked in designated areas. Otherwise, a fine of EUR 100 will be imposed for each violation.
6.4. During events, parking rules and prices are set by the Complex administration.
6.5. Guests are responsible for any damage caused by their vehicles and for compensation. For each case of damage caused (e.g., grease stains left behind), guests will be fined EUR 30.
7. FIRE SAFETY
7.1. Immediately report it to the Complex reception desk, tel. +370 61857750, and the fire and rescue service, tel. 112;
7.2. Leave the danger zone and follow the instructions of the Complex staff or the fire and rescue service.
7.3. All rooms in the complex have floor plans and evacuation diagrams indicating the location of the room and the nearest emergency exits. Guests must leave their rooms after closing the windows and doors; if the corridors and stairwells are filled with smoke and it is impossible to leave the premises, they must remain in their rooms and open the windows wide. Tightly closed doors can provide long-term protection from dangerous temperatures. To avoid smoke inhalation, guests are advised to cover cracks and ventilation ducts with towels or bedding dampened with water.
7.4. Try to inform the Complex staff of your location by telephone or other means.
7.5. When firefighters arrive at the scene, approach the window and call for help.
8. FINAL PROVISIONS
8.1. Guests who cause damage to the Complex, guests' property, and/or health are liable in accordance with the laws of the Republic of Lithuania. Parents or guardians shall be liable for damage caused by minors. The amount of damage caused to the Complex by guests or persons invited by them shall be determined by the Complex administration.
8.2. The Complex administration shall not examine guest claims and shall not be liable for any material and/or non-material damage suffered by the guest if the guest has failed to comply with the requirements and/or recommendations of these rules.
8.3. With regard to the liability of Harmony Birštonas and the failure to provide services, the provisions of Resolution No. 840 of the Government of the Republic of Lithuania of 15 July
1996 and Article 6.212 of the Civil Code of the Republic of Lithuania shall apply when determining force majeure circumstances.

By using this web site, you give your consent to the company UAB Harmony Horeca, hereinafter HOTEL, to collect and use your personal data as defined by this Privacy Policy. HOTEL uses the information you provide when registering, by making orders or by sending us requests, including: Name, surname, contact person. No., Payment Transaction ID, Other Contact and Payment Details (all together - Personal Data) to properly manage your orders / queries.

General provisions

HOTEL by no means sells or transmits your Personal Data to any third party without your express permission. No third party can offer you goods or services via HOTEL electronic systems. HOTEL Do not use your Personal Data for direct marketing purposes. If HOTEL would use your personal data for direct marketing purposes, you should always have the option to cancel it.
HOTEL follows these basic principles of personal data processing:
1. Personal data is collected for specified and legitimate purposes;
2. Personal data shall be processed accurately and fairly;
3. Personal data is processed lawfully;
4. All information about processed personal data is confidential;
Managing and protecting your personal data HOTEL implements organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, as well as any other unlawful handling. Personal data are processed in accordance with the 2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Personal data is collected and processed for the following purposes:
1. To process your orders (after making orders);
2. To Issue financial documents to you (eg invoices);
3. Solve all problems include reservations, orders and other services;
4. Perform other contractual obligations;
5. Process your queries;
6. For direct marketing purposes – by getting agreement only by giving the opportunity to refuse and cancel.

Personal rights

By allowing to manage your personal data, you are entitled to:
1. Require correction, destruction or suspension of the processing of your personal data when data is processed without complying with this and other laws;
2. Disagree with the processing of his personal data;
3. HOTEL, upon receipt of your application for the processing of personal data, will provide you with a response within 30 calendar days of your request. Only requests for the processing of your personal data submitted by e-mail are considered. mailed to info@harmonybirstonas.com;
4. HOTEL's Members / Clients have the right to request the transfer or cancellation of information related to their payment history and the information they provide. Such requests will be processed within 30 days. From email receipt mail by info@harmonybirstonas.com;

Final Provisions

Substantial changes to this Privacy Policy are sent to members by email. HOTEL may change this Privacy Policy without prior notice. If you have questions about our Privacy Policy, you can contact us at any time by email: info@harmonybirstonas.com.